I have to preface this review by saying that never in a million years would I have thought I’d be singing the praises of this type of software. But when software does it right, you have to give praise where it’s due. Here’s the story.
I number of years ago–maybe 2002–I was doing a lot of email marketing at my agency. There weren’t all of the SaaS offerings there are today, and in fact, there weren’t a whole lot of options out there for small companies trying to do serious email marketing. Somehow I came across MailLoop, and I have to tell you I was dubious. No matter how you access information about the software, you wind up staring at a wall of long-form marketing copy. “But wait, there’s more!” You know, the kind of marketing that’s used to sell get-rich -quick schemes to people ready to make millions from the comfort of their own home. What can I say? I was desperate for a piece of working software and willing to try anything. I kind of chuckled at the “lifetime upgrade” offer and I pulled the trigger.
I was surprised to find that the software was actually really well built, and did all of the basics I needed it to do. Most of all, it allowed me to manage multiple lists of any size, automate opt-out and exclude lists, and set up newsletters as well as email. I used it for a couple of years, went through at least one upgrade, and then moved on to a new role where I didn’t need to manage my own email marketing. That was over 4 years ago.
Fast forward to this week. I’m doing a webcast next week on social media marketing, and I wanted to send out an email invite to a couple of my contact lists. I’m in the middle of transitioning away from SugarCRM, after a lot of frustration with list management and email marketing. I could send the email out via an Outlook mail merge, but my hosting provider jams any email with over 100 recipients. I could set up an account with iContact, or Constant Contact, but the last thing I want to to do at the moment is sign up for another service. I just need to get some emails out.
And then I remembered MailLoop. Only problem was, I’d upgraded all of my computers since I last used MailLoop. I didn’t have the software anymore. But I did have that “lifetime upgrade”, remember? So, with nothing to lose, I found MailLoop 7 on the internet, complete with their new and improved long-form copy. Sheesh. But I finally found a corporate number, called support, and believe it or not, after buying the software 6 years ago, they simply asked me for my name, updated my account information, and sent me a link for the latest rev of the software. I had it installed on my machine 20 minutes later, and works just like it should.
Now, I’m not comparing MailLoop 7 to all the other email marketing products out there. I know there are a lot of SaaS options that are well regarded. But when a company creates a solid product that’s still solid after 6 years, and they provide customer service like you expect without making you jump through hoops, and they do all of that at exactly the moment you need to solve a problem–they deserve a good review. Long-form marketing copy notwithstanding. And if you’re interested in the product, I can help you cut to the chase. It’s $395 after you do the free trial. I think the deal comes with a number of other free software products guaranteed to make you a millionaire.