Comments on: Avoid ACT! at All Costs http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/ Tech News for Marketers Sat, 31 Jul 2010 07:08:41 +0000 http://wordpress.org/?v=2.6.2 By: Pexyliainna http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-6756 Pexyliainna Tue, 30 Dec 2008 18:14:04 +0000 http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-6756 njgmozyomvuwebqmwell, hi admin adn people nice forum indeed. how's life? hope it's introduce branch ;) njgmozyomvuwebqmwell, hi admin adn people nice forum indeed. how’s life? hope it’s introduce branch ;)

]]> By: David Tinjum http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-4766 David Tinjum Thu, 08 May 2008 19:50:59 +0000 http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-4766 Chris - In follow-up to my previous post - Pretty cool you edited the post to remove SalesLogix. You have a great blog going here. Chris - In follow-up to my previous post - Pretty cool you edited the post to remove SalesLogix. You have a great blog going here.

]]> By: Barney http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-2548 Barney Wed, 23 Jan 2008 14:16:11 +0000 http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-2548 We are a mixed bunch at our company from sales people down to web and software developers. This software that I can only describe as a POS and so badly developed, supported and implemented that it infuriates everyone who uses it. When the obsolete 1980's style database reaches a certain size it becomes basically unusable, multi user access across a network takes huge amounts of network resource because of the uncompressed and bad handling of data being sent, it maxed out a gigabit network with no problem at all. We are currently developing a replacement for our act database and can't wait to get it finished. The main problem we have found is exporting notes from the dire bad database infrastructure and have finally found a way of doing so. CORBA should come around and spank these monkeys they so call programmers. BTW as a side note: "!" stands for not in programming, if you read what’s stated on the box in this way you get, ACT NOT the complete way to organise....... We are a mixed bunch at our company from sales people down to web and software developers. This software that I can only describe as a POS and so badly developed, supported and implemented that it infuriates everyone who uses it. When the obsolete 1980’s style database reaches a certain size it becomes basically unusable, multi user access across a network takes huge amounts of network resource because of the uncompressed and bad handling of data being sent, it maxed out a gigabit network with no problem at all.

We are currently developing a replacement for our act database and can’t wait to get it finished. The main problem we have found is exporting notes from the dire bad database infrastructure and have finally found a way of doing so. CORBA should come around and spank these monkeys they so call programmers.

BTW as a side note: “!” stands for not in programming, if you read what’s stated on the box in this way you get, ACT NOT the complete way to organise…….

]]> By: Paul Marentette http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-2163 Paul Marentette Thu, 03 Jan 2008 11:36:04 +0000 http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-2163 Chris, As a 20 year avid ACT! fanatic, user, Certified Consultant, Trainer and Platinum level reseller, I am disappointed to hear of experiences such as you have had. We and Sage have in fact provided a great deal of consideration to our clients to ensure their satisfaction. It's too bad you weren't dealing with a partner such as our team to ensure your results. While it true ACT! may not be the simple do-it-yourself product it was back in the "classic" days (like many top business programs today) it really does benefit business people and marketers to work with an experienced technology partner. I'm willing to demonstrate any day that the current ACT! 2008 Premium products provide the best value, remain the fastest/easiest to implement of any business contact management solution available. If there was something better, I'd sell it - but there simply is not. ACT! is still #1, and if you have a business case, employ a good partner and it will pay off. Negative comments on just about any subject are easy to post and plentiful on the internet. I challenge you to offer a positive alternative to any readers of your comments, and would be willing to help you with anything to do with ACT! Paul Marentette Team Uptime Toronto, Canada www.teamuptime.ca Chris, As a 20 year avid ACT! fanatic, user, Certified Consultant, Trainer and Platinum level reseller, I am disappointed to hear of experiences such as you have had. We and Sage have in fact provided a great deal of consideration to our clients to ensure their satisfaction. It’s too bad you weren’t dealing with a partner such as our team to ensure your results.
While it true ACT! may not be the simple do-it-yourself product it was back in the “classic” days (like many top business programs today) it really does benefit business people and marketers to work with an experienced technology partner.

I’m willing to demonstrate any day that the current ACT! 2008 Premium products provide the best value, remain the fastest/easiest to implement of any business contact management solution available. If there was something better, I’d sell it - but there simply is not. ACT! is still #1, and if you have a business case, employ a good partner and it will pay off.

Negative comments on just about any subject are easy to post and plentiful on the internet. I challenge you to offer a positive alternative to any readers of your comments, and would be willing to help you with anything to do with ACT!

Paul Marentette
Team Uptime
Toronto, Canada
http://www.teamuptime.ca

]]> By: Brandon http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-1117 Brandon Wed, 07 Nov 2007 21:27:50 +0000 http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-1117 Act is the biggest piece of crap program that I have ever come in contact with. These people are complete flippin retards and I want to punch every single one of there employees and owners or users in the face. After that I want to smash their windshields out of there cars. Do not buy this program. Act is the biggest piece of crap program that I have ever come in contact with. These people are complete flippin retards and I want to punch every single one of there employees and owners or users in the face. After that I want to smash their windshields out of there cars. Do not buy this program.

]]> By: Katy http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-90 Katy Fri, 20 Apr 2007 18:22:55 +0000 http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-90 I just would like to know how to remove the trial version from my computers. It is a nightmare!!!! Everytime I try to remove it from my add/remove programs it doesnt do anything but try to reinstall it. I just would like to know how to remove the trial version from my computers. It is a nightmare!!!! Everytime I try to remove it from my add/remove programs it doesnt do anything but try to reinstall it.

]]> By: Dawud Miracle http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-77 Dawud Miracle Tue, 27 Mar 2007 12:39:11 +0000 http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-77 I have to agree with you on ACT! I've used it at a non-profit I worked with a few years ago and found it, overall, to be horrible. It does some things well, but it tried to do too much. Using it while I worked in an office, made me glad that I'm a Mac user - no ACT! for Mac. I would suggest avoiding ACT! Not only because of their poor support, but because things seldom work with ACT! as advertised. The non-profit I worked for tried for a whole year to get their ACT! database on a web server using a couple of the ACT! add-on products. It never worked. Lots of promises - no results. I have to agree with you on ACT! I’ve used it at a non-profit I worked with a few years ago and found it, overall, to be horrible. It does some things well, but it tried to do too much. Using it while I worked in an office, made me glad that I’m a Mac user - no ACT! for Mac.

I would suggest avoiding ACT! Not only because of their poor support, but because things seldom work with ACT! as advertised. The non-profit I worked for tried for a whole year to get their ACT! database on a web server using a couple of the ACT! add-on products. It never worked. Lots of promises - no results.

]]> By: Christopher Kenton http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-10 Christopher Kenton Wed, 28 Feb 2007 02:08:57 +0000 http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-10 After speaking with a number of vendors I've agreed to edit SalesLogix out of the orginal post, which I've done. While ACT! is a product primarily sold and supported by Sage Software itself, SalesLogix is primarily sold and supported by Value Added Resellers, so the implied guilt by association is not fair, at least at the product sales and support level. But in respectful response to Mr Tinjum, the simple answer is that any company that does what Sage has done with ACT! is a company I wouldn't want to do business with--and it cuts across many levels of business, including engineering, marketing, customer service and management. I'm sure there are a lot of very capable and service-oriented VARs that can make SalesLogix work, and I appreciate the fact that those VARs have made tremendous investments in becoming business partners to represent SalesLogix. So consider this a correction, but not in any way an endorsement of Sage. After speaking with a number of vendors I’ve agreed to edit SalesLogix out of the orginal post, which I’ve done. While ACT! is a product primarily sold and supported by Sage Software itself, SalesLogix is primarily sold and supported by Value Added Resellers, so the implied guilt by association is not fair, at least at the product sales and support level.

But in respectful response to Mr Tinjum, the simple answer is that any company that does what Sage has done with ACT! is a company I wouldn’t want to do business with–and it cuts across many levels of business, including engineering, marketing, customer service and management.

I’m sure there are a lot of very capable and service-oriented VARs that can make SalesLogix work, and I appreciate the fact that those VARs have made tremendous investments in becoming business partners to represent SalesLogix. So consider this a correction, but not in any way an endorsement of Sage.

]]> By: David Tinjum http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-9 David Tinjum Sun, 25 Feb 2007 08:08:23 +0000 http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-9 Chris, I'll skip the editorial and get to the point - what does Act! have to do with Saleslogix? I agree with you regarding Act! stability, but why should all Sage products (50+) should be avoided? David Tinjum Disclaimer - Sage is one of many vendors our company works with. Chris,

I’ll skip the editorial and get to the point - what does Act! have to do with Saleslogix?

I agree with you regarding Act! stability, but why should all Sage products (50+) should be avoided?

David Tinjum

Disclaimer - Sage is one of many vendors our company works with.

]]> By: Chris Kenton http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-8 Chris Kenton Sat, 24 Feb 2007 20:39:05 +0000 http://www.marketingrev.com/2007/02/23/avoid-act-and-saleslogix-at-all-costs/#comment-8 Ron-- Thanks for the comment and rebuttal. I think your comment speaks for itself. I'm happy to be proven wrong, and I've asked some of the other developers I've worked with to review my commentary, and if they agree, I'll remove SalesLogix from the title in deference to the reality of SEO. I have to say, however, given the growing competitiveness of the space and the acceleration of social media that allows customers to connect and share experiences, I think Sage has a rude awakening coming regarding how it treats its customers and partners. That's not a product issue, it's an organizational issue. /chris Ron–

Thanks for the comment and rebuttal. I think your comment speaks for itself. I’m happy to be proven wrong, and I’ve asked some of the other developers I’ve worked with to review my commentary, and if they agree, I’ll remove SalesLogix from the title in deference to the reality of SEO.

I have to say, however, given the growing competitiveness of the space and the acceleration of social media that allows customers to connect and share experiences, I think Sage has a rude awakening coming regarding how it treats its customers and partners. That’s not a product issue, it’s an organizational issue.

/chris

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